October 2018

Technology Services

How To Handle Disappointed Clients

Hope you create a happy client base that will provide you great security in your chosen industry!Disappointed clients can truly be terrifying! They can turn your business upside down, ruin your reputation and beat you down mercilessly. Today, customers are stronger than ever because they have a very powerful tool in their hands: the internet. If you disappoint them and they take their problems to the internet, you can bid adieu to the fond dreams of success! This article below explains how you can handle disappointed clients so they don’t damage your company’s reputation.

Acknowledge your mistake

Always, always admit that your client is right, even if he is not (at least when he is angry!). You have made a mistake, now you are called to make things right. The last thing you have to do is to tell the client that he is wrong. Don’t start defending your stance. Your client needs you to rectify the issue. He doesn’t need to hear excuses. Never respond angrily because that will tarnish your reputation forever. Put your ego aside and apologize. You should never take these things personally. A good customer complaint handling software will be worthless if a rude employee operates it!

Empathize

You have to be able to genuinely feel for your client. Put yourself in his shoes and try to understand why he is so angry. You have got his money, but you have failed to provide him with a desirable solution. This is not right. You have to communicate gently with your client. Connect with him and let him know that you understand. The human connection is incredibly important here. Most often than not, the client will be communicating with you through a customer complaints handling database. Make sure you respond in a manner that makes the conversation more humane.

Take action

You have to take immediate action to provide a solution to the client. Provide a solution that will actually solve his problem. This will cost you money, but it really must be done. Take it as a sales promotion if you must, because if you do manage to convert dissatisfied clients to satisfied clients, you will soon be able to benefit greatly from your positive relationship.

Follow up

After offering a solution, make sure you follow up and see if the client is satisfied with the solution. Not many companies get to enjoy the opportunity to connect with their buyers on a personal level. This has been granted to you by default! It truly is a priceless opportunity. Make full use of it, and strengthen the bond you have with the client. Offer further services if needed too.Hope you thrive in the market and enjoy positive relationships with all your clients!

Technology Services

4 Tips For Starting A New Hobby The Right Way

Everyone needs a hobby to take up their time and to enjoy. Starting a hobby can be a fun process in and of itself but if you want to truly have a good time with your hobby you need to start it the right way. Although this is not a very rigid thing as hobbies should be fun doing it the right way will ensure that you will get the most out of this wonderful experience. Here are some tips to help you get started.

Don’t just plunge into it
Different hobbies require different amounts of commitment of resources so when you have interest in a certain hobby don’t just invest too much on that hobby at first. For example, if you are interested in boats rather than spending a small fortune of buying a boat start off with getting a boat licence online test and learning the things that you might need so you’ll get an idea on what’s in store. Exercise a bit of caution at first.

Make sure you know what you are getting into
A certain hobby might look quite simple from the outside but if you really look into it things might be a bit more complicated and you might not have the time to commit to it. Because of this start off by doing some research on the hobby you are interested in before you do anything else. For example, if you are interested in stop-motion animation to do some research before you start buying all the things needed.

Find a community
One of the main reasons people love hobbies is because it opens up to a wonderful community of like-minded people. Finding these people at an early stage will not only be helpful when it comes to getting your feet wet but it can also motivate you to to do better. With the internet, it’s quite easy to find these groups to get the most out of it.

Be realistic
When starting a new hobby there can be this idea that things will be a breeze. However, this might not always be the case. There are some nitty-gritty details that you need to look into and these might not always be the easiest thing to do. For example, if you want to get into boating there are things like boat and jetski licence that you need to look into.